Help Desk Information

HPMS Help Desk

For: Technical assistance with HPMS
Contact: hpms@cms.hhs.gov or 1-800-220-2028
 

HPMS User Access Mailbox

For: Questions about your HPMS user account and access to HPMS functionality
Contact: HPMS_Access@cms.hhs.gov
 

HPMS Consultant Access

For: Questions related to consultant, third party vendor, and electronic signature access in HPMS
Contact: HPMSConsultantAccess@cms.hhs.gov
 

IT Service Desk

For: Technical assistance with HPMS password resets and EUA issues
Contact: CMS_IT_Service_Desk@cms.hhs.gov or 1-800-562-1963 or 410-786-2580
 

MAPD Help Desk

For: Technical system support for connectivity, testing, and data exchanges with other MA/PD systems (e.g., IACS, MARx, Gentran)
Contact: mapdhelp@cms.hhs.gov or 1-800-927-8069
 

CMS Computer Based Training (CBT)

For: Questions or status regarding CBT (required as part of annual user ID recertification)
Contact: CBT@cms.hhs.gov
    

Health Insurance Casework System (HICS) Help Desk

For: Technical assistance with HICS
Contact: HICS@cms.hhs.gov
 

Health Insurance Casework System (HICS) User Access Mailbox

For: Questions about your HICS user account
Contact: HICS_Access@cms.hhs.gov