Help Desks

About this Page

There are several Help Desks to support providers and vendors.  Each Help Desk has a specific focus and provides a platform for providers and vendors to ask questions and troubleshoot issues.  The contact information for each Help Desk is listed below along with a description of the focus area.

Hospice Quality Help Desk: HospiceQualityQuestions@cms.hhs.gov

The Hospice Quality Help Desk assists with general questions about the Hospice Quality Reporting Program (HQRP) including, but not limited to:

• Which hospices are required to report Hospice Items Set (HIS) data
• General questions about HIS reporting requirements and public reporting
• Questions about quality measures and reporting deadlines
• Questions related to the Hospice Certification and Survey Provider Enhanced Reporting system (CASPER) Quality Measures (QM) Reports, Care Compare or its successor site, Review and Correct Reports, and Hospice Provider Preview Reports

Hospice Public Reporting Help Desk: HospicePRquestions@cms.hhs.gov

The Hospice Public Reporting Help Desk assists with general public reporting questions. It can also be used to pose questions about or submit requests for Centers for Medicare & Medicaid Services (CMS) to review the data in the provider preview reports and the review and correct reports. The procedures requesting CMS’ review of HIS during the preview period are outlined on the Public Reporting: Provider Preview Report and Requests for CMS Review of Data  webpage.

Consumer Assessment of Healthcare Providers & Systems (CAHPS^®) Hospice Help Desk: hospicecahpssurvey@hsag.com

• For technical assistance, contact the CAHPS^® Hospice Survey Project Team at this email hospicecahpssurvey@hsag.com or call 1-844-472-4621.
• To communicate with CMS staff about implementation issues, please email hospicesurvey@cms.hhs.gov.

Requests for CMS Review of Hospice CAHPS^® Data: hospicecahpssurvey@hsag.com

All requests for CMS to review Hospice CAHPS^® Preview Report data submitted during the 30-day preview period should be sent to this email address. For more information, visit the Public Reporting: CAHPS Preview Reports and Requests for CMS Review of CAHPS Data webpage.

General Technical Help Desk: iqies@cms.hhs.gov

Phone: 1-877-201-4721 (Monday-Friday 7:00 a.m. - 7:00 p.m. Central Time)

The Technical Help Desk assists with questions related to the Hospice Abstraction Reporting Tool (HART) tool, the Quality Improvement and Evaluation System (QIES) Assessment Submission and Processing (ASAP), or other technical assistance information, including error messages or record rejections.

Reconsideration Help Desk: HospiceQRPReconsiderations@cms.hhs.gov

The Reconsideration Help Desk can be used to submit a reconsideration request or to ask other questions related to reconsideration. It is also used to submit requests for extension or exemption for extraordinary circumstances.

Hospice Quality Reporting Program Archives