Information Quality Guidelines

Information quality is important to us. Here are some of the ways we ensure that you get high quality information when you visit our site:

• Providing a date last modified on the bottom of every page
• Reviewing our pages at least every six months if not more frequently
• Providing access to documents using open, industry standard web formats (HTML and XML) and alternative formats (PDFs) that are easy to use
• Making online information and services fully available to individuals with disabilities
• Measuring customer satisfaction and usability through surveys and usability testing
• Organizing content by audience group and by subject based on feedback and other research
• Using consistent navigation.  Most of our navigational items are in the same place and work the same way on every page.
• Using the same layout, appearance, and wording for pages that are related
• Using basic common content like contact information, organizational information, frequently asked questions, and regulations
• Using plain language