Continuous Case Management of a German StatutoryHealth Insurance

To support insured patients, especially those with chronic illnesses or disabilities,the German statutory health insurance Techniker Krankenkasse (TK) offers continuous case management (CCM) under are habilitation advisory program serving more than 150,000 insurees each year. Rehabilitation advisors provide individual counseling, generally by telephone. They inform patients about treatment and reha-bilitation options, about health care providers, and about other TK services. Ina key feature, the model coordinates care across different health care sectors.Through the CCM approach, TK not only assures the best possible care for its insurees, but also safeguards its long-term financial sustainability.