Update of State Operations Manual (SOM) Chapter 5, Complaint Investigation

Post-Complaint Survey Procedure - Deemed Providers/Suppliers:
• A full survey of a deemed provider/supplier after a complaint survey with condition-level findings will be made on a selective rather than an automatic basis.
• All survey reports and related correspondence must be shared promptly with a deemed provider/supplier’s accrediting organization (AO).
Hospital Restraint/Seclusion Death Reporting: This section is being moved, to reflect the fact that the procedures therein apply to all hospitals, not just deemed hospitals. We are also streamlining the procedure for making disclosures to State Protection and Advocacy (P&A) agencies, to reduce burden.