Medicare HETS 270/271 Submitters:
CMS announces an upcoming outage to the Medicare HETS 270/271 eligibility system. CMS will deploy updated HETS code during this outage. The outage will begin at 7:30 AM ET on Saturday, December 14, 2019. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 11:00 AM ET on Saturday, December 14, 2019.
Following this outage, HETS will return updated 2020 deductible, copayment and coinsurance liabilities in the 271 benefit response.
Please contact the Help Desk if you have any questions.
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk
1-866-324-7315