
About OHEI | [site:name]
About the Office of Healthcare Experience and Interoperability (OHEI)
OHEI’s mission is to identify inefficiencies and simplify processes across the healthcare system while promoting a patient-focused mindset throughout the Centers for Medicare & Medicaid Services (CMS). We envision a healthcare enterprise that operates seamlessly and equitably to improve patients' lives and achieve safe, high-quality care.
- Vision: Provide national leadership in realizing an integrated healthcare delivery system informed by and responsive to patients, the healthcare workforce, and customers of CMS programs.
- Mission: Improve patient care, population health and the wellbeing of our healthcare workforce through policy, technology and public input by driving collaboration to create an effective healthcare system centered on the experience of our customers.

Customer Engagement
Engaging customers and patients through interviews and Requests for Information (RFIs) and incorporating feedback into policies.

Human-Centered Design
Gathering real-world information and feedback to design a better healthcare system for patients.

Advancing Health Informatics
Improving the exchange of data between payers, providers, and patients.

Administrative Simplification
Reducing paperwork and administrative burden by adopting and enforcing uniform standards for electronic healthcare transactions.

Fostering Innovation
Leading cross-agency projects to increase efficiencies across CMS programs to foster improved healthcare outcomes.

Transparency
Empowering consumers with data on financial relationships that pharmaceutical, medical device makers and distributors have with healthcare providers to make informed healthcare choices.
Our work reduces paperwork, streamlines processes, and simplifies healthcare systems, resulting in less administrative work for providers and more time spent with patients , improving patient care and outcomes.