Consumer Engagement

The Centers for Medicare & Medicaid Services (CMS) believes that nursing home consumers (residents, families, advocates) should have control over their lives, influence decisions which affect them, and know that their opinions and preferences matter. CMS has developed this Consumer Engagement page as a repository for tools and resources designed for consumers who want to take an active role in their nursing home quality, and for providers who recognize consumers as partners in QAPI. More tools and resources will be added as they become available.

A Resident’s Perspective on Quality Improvement and Person-Centered Care

This video highlights the importance of engaging residents in nursing home quality improvement.

Click here to access A Resident’s Perspective on Quality Improvement and Person-Centered Care

Consumer Engagement in Nursing Home Quality – A Fact Sheet

CMS developed a fact sheet designed to provide tips to residents, families, and advocates for getting involved in nursing home quality activities.

Click here to access the Nursing Home Quality Fact Sheet  (PDF)

Discharge Planning Checklist

CMS developed a discharge planning checklist for patients and their caregivers preparing to leave a hospital, nursing home, or other care setting.

Click here to access the Discharge Planning Checklist