Application Help Desk Support
All applications that are integrated with CMS' IDM system are required to provide a Help Desk to provide direct support to their end users.
If users have issues using the IDM system, they should contact their application's Help Desk for assistance.
Application (Help Desk Name) | Phone | E-mail/URl |
---|---|---|
4Innovation (4i) | 1 (888) 734- 6433 For ACO REACH Model: Select Option 1, then Option 1 Kidney Care Choices (KCC) Model: Select Option 1, then Option 3 Primary Care First (PCF) Model: Select Option 4 | For questions related to the ACO REACH model, please email:
For questions related to the KCC model, please email:
For questions related to the PCF model, please email: PCFTechnicalSupport@cms.hhs.gov
For questions related to the ETC model, please email:
For questions related to the VT APM model, please email: |
Acumen Web Portal - FISMA (Acumen Help Desk) | N/A | website_support@acumenllc.com |
Agent Broker Marketplace Support (Agent/Broker Help Desk) | 1 (855) 267-1515 | FFMProducer-AssisterHelpDesk@cms.hhs.gov |
Accountable Care Organization Management System (ACO-MS) (ACO Business Operations Support Center (ABOSC)) | N/A | SharedSavingsProgram@cms.hhs.gov |
The Benefits Coordination & Recovery System (BCRS) (COB&R Help Desk) | N/A | cobrhelp@nhassociates.com |
CMS Acquisition Lifecycle Management (CALM) (CALM Help Desk) | N/A | calm_help@cms.hhs.gov |
Case Management Tracking System (CMTS) (DSI Security Architecture) | N/A | DSISecurityArchitecture@cms.hhs.gov |
Chronic Condition Warehouse (CCW Help Desk) | 1 (866) 766 - 1915 | ccwhelp@ccwdata.org |
CCIIO Enrollment Resolution and Reconciliation System (CERRS) (Support Services Help Desk) | (703) 206 - 6199 | helpdesk@cognosante.com |
Centers for Program Integrity (CPI) Application Programming Interface (API) Development Platform (CPI API Help Desk) | (410) 597 - 4222 | CPIAPIGateway@cms.hhs.gov |
Centers for Program Integrity (CPI) Law Enforcement (LE) View (CPI LE View Help Desk) | (410) 597 - 4222 | CPILEView@cms.hhs.gov |
Centers for Program Integrity (CPI) Application Programming Interface (API) Onboarding (CPI API Help Desk) | (410) 597 - 4222 | CPIAPIGateway@cms.hhs.gov |
CMSART - ARTS tool only (CMSART Help Desk) | N/A | CMSARTApplication@cms.hhs.gov |
Coordination of Benefits (COB) (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Competitive Bidding Implementation Contractor (Connexion) (CBIC Help Desk) | 1 (877) 577 - 5331 | cbic.admin@palmettogba.com |
Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System (DBidS) (CBIC Help Desk) | 1 (877) 577 - 5331 | cbic.admin@palmettogba.com |
Data Exchange System (DEX) (DEX Support Desk) | N/A | dexsupport@cms.hhs.gov |
Disproportionate Share Hospital (DSH) (DSH Help Desk) | N/A | dshquestions@cms.hhs.gov |
EDA Sandbox Data Platform (EDA Sandbox) (Marketplace Service Help Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Electronic Correspondence Referral System (ECRS) (ECRS Help Desk) | (646) 458 - 6740 | ecrshelp@ehmedicare.com |
Eligibility and Enrollment Medicare Online (ELMO) (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Enterprise Privacy Policy Engine (EPPE) (EPPE Help Desk) | 1 (844) 377 - 3382 | eppe@cms.hhs.gov |
Enterprise User Data Catalog (EUDC) (EUDC Help Desk) | N/A | EUDCTeam@cms.hhs.gov |
Electronic Retroactive Processing Transmission (eRPT) (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Eligibility Support Desktop (ESD) (SERCO Help Desk) | N/A | helpdesk@serco-na.com |
Enterprise User Administration (EUA) Applications
| 410-786-2580 or 800-562-1963 | CMS IT Service Desk cms_it_service_desk@cms.hhs.gov
|
First Coast Service Options’ Internet Portal (FCSO) (FCSO Help Desk) | 1 (855) 416 - 4199 | fcsospothelp@fcso.com |
Fee For Service Data Collection System (FFSDCS) (CLFS Help Desk , ASP Help Desk & GADCS Help Desk) | 1 (844) 876 - 0765 | |
Fee For Service Data Collection System (FFSDCS) QuickSight (CLFS Help Desk , ASP Help Desk & GADCS Help Desk) | 1 (844) 876 - 0765 | |
Gentran (Gentran Help Desk) | N/A | gentran-support@cms.hhs.gov |
Healthcare Effectiveness Data & Information Set (HEDIS) Patient Level Detail (PLD) (HEDIS PLD Help Desk) | 1 (833) 760-2116 | HEDISPLD_Helpdesk@cms.hhs.gov |
Health Insurance Casework System (HICS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application (HDT) (MCARE Help Desk) | (866) 324-7315 | mcare@cms.hhs.gov |
Health Insurance Oversight System (HIOS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Information Technology Cybersecurity and Privacy Computer Based Training (ITSP CBT) (CBT Help Desk) | N/A | CMS CBT Support |
Bundled Payment for Care Improvement Advanced (BPCI Advanced Help Desk)
| N/A | BPCIAdvanced@cms.hhs.gov |
Comprehensive Care for Joint Replacement (CJR Help Desk)
| 1 (844) 711-2664 | CJRSupport@cms.hhs.gov |
Expanded Data Feedback Reporting (EDFR Help Desk)
| 1 (888) 734-6433 | N/A |
Emergency Triage, Treat, and Transport (ET3 Help Desk)
| 1 (844) 711-2664 | ET3Model@cms.hhs.gov |
Health Plan Innovation (HPI Help Desk)
| 1 (844) 474-3375 | HPI_PORTAL_Support@cms.hhs.gov |
Integrated Care for Kids (InCK Help Desk)
| N/A | HealthyChildrenAndYouth@cms.hhs.gov |
Maryland Primary Care Program (MDPCP Help Desk) | 1 (844) 711-2664 | marylandmodel@cms.hhs.gov |
Maternal Opioid Misuse (MOM Help Desk)
| N/A | MOMModel@cms.hhs.gov |
Oncology Care Model (OCM Help Desk) | 1 (844) 711-2664 | OCMSupport@cms.hhs.gov |
Primary Care First (PCF) (PCF Help Desk) | 1 (888) 517-7753 | PCF@telligen.com |
Internet Server TIBCO (ISV) (ISV Help Desk) | (410) 786-2580 | ISV-Support@cms.hhs.gov |
Medicaid and CHIP Financial System (MACFin) (MACFin Help Desk) | 1 (833) 879-6075 | MACFinHelpDesk@DCCA.com |
Medicaid and CHIP Program Systems (MACPro) (MACPro Help Desk) | 1 (833) 228 - 2540 | MACPro_HelpDesk@cms.hhs.gov |
Medicaid Drug Programs (MDP Help Desk) | 1 (833) 637 - 6370 | MDP-Helpdesk@Softrams.com |
MACPro-Electronic Advanced Planning Document System (MACPro-EAPD) (MACPro-EAPD Help Desk) | N/A | CMS Slack Channel: #eapd-user-support |
MACPro Data Collection Tool - Children's Health Insurance Program (CHIP) Annual Report Template System (MDCT - CARTS) (CARTS Help Desk) | N/A | mdct_help@cms.hhs.gov |
MACPro - Quality Measures (MDCT-QMR) (MDCT Help Desk) | N/A | mdct_help@cms.hhs.gov |
MACPro Data Collection Tool - Statistical Enrollment Data System (MDCT - SEDS) (MDCT Help Desk) | N/A | mdct_help@cms.hhs.gov |
Master Data Management (MDM) Enterprise Data Lake (EDL) Privacera (EDL Privacera Support) | N/A | EDLTeam@cms.hhs.gov |
Master Data Management (MDM) Enterprise Data Lake (EDL) Databricks (MDM Operations Support) | N/A | mdmsupport@npss-inc.com |
Master Data Management (MDM) Novetta (Novetta Support Team) | N/A | emdmsupport@npss-inc.com |
MAC/CMS Data Exchange (MDX) Portal (MDX Help Desk) | N/A | MDX_Helpdesk@cms.hhs.gov |
Medicare Appeals System (MAS) (MAS Help Desk) | 703-227-4080 | MAS_Application_Support@cms.hhs.gov |
MARx - Medicare Advantage & Prescription Drug System (MAPD Help Desk) | 1 (800) 927 - 8069 | mapdhelp@cms.hhs.gov |
Managed Care Review (MCR) (MCR Help Desk) | N/A | MC_Review_HelpDesk@cms.hhs.gov |
Marketplace Change Utility (MCU) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Medicaid Data Collection Tool Home and Community-Based Services (MDCT HCBS) (MDCT Help Desk) | N/A | mdct_help@cms.hhs.gov |
Medicare Exclusion Database (MED) (EUS Help Desk) | 1 (866) 484 - 8049 1 (866) 523 - 4759 | eussupport@cgi.com |
Managed File Transfer (MFT Serverless) | 1 (855) 267-1515 | EFT Support: HUBEFTSupport@sparksoftcorp.com |
Marketplace Learning Management System (MLMS) (MLMS Help Desk) | 1 (855) 267-1515 | MLMShelpdesk@cms.hhs.gov |
Marketplace Project Startup - Enhanced Direct Enrollment (MaPS EDE) (Marketplace Service Desk) | 1 (855) 267 - 1515 | EDE Agents/Brokers should contact Marketplace Service Desk (if EDE partner is not able to provide support). |
Multidimensional Insurance Data Analytics System Databricks (MIDAS Databricks) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System Data Catalog (MIDAS Data Catalog) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System Gateway (MIDAS Gateway) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System Redash (MIDAS Redash) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System QuickSight (MIDAS QuickSight) (MIDAS Support) | N/A | midas_support@hcgov.us |
Multidimensional Insurance Data Analytics System SAS Web (MIDAS SAS Web) (MIDAS Support) | N/A | midas_support@hcgov.us |
Novitasphere (Novitas Help Desk) | 1 (855) 880 - 8424 | Novitaspherehelp@novitas-solutions.com |
Office of Minority Health Equity in Program and Evaluation Data (EQUIPED) (EQUIPED Help Desk) | N/A | EQUIPEDSystem@cms.hhs.gov |
Organizational Cloud Economics and Analytics Nexus (OCEAN) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
OneMAC (OneMAC Help Desk) | 1 (833) 228 - 2540 | OneMAC_Helpdesk@cms.hhs.gov |
Open Payments (OP) (Open Payments Help Desk) | 1 (855) 326 - 8366 | Openpayments@cms.hhs.gov |
Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations (PMDA) (PMDA Section 1115 Help Desk) | (443) 775 - 3226 | pmda1115_cvp_help@cvpcorp.com |
CMS Preclusion List (EUS Help Desk) | (866) 484 - 8049 (866) 523 - 4759 | eussupport@cgi.com |
Payment Recovery Information System (PRIS) Plan Portal (MAPD Help Desk) | (800) 927-8069 | PRIS_PMPP_Support@cms.hhs.gov |
Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement (PS&R/STAR) (EUS Help Desk) | (866) 484 - 8049 (866) 523 - 4759 | eussupport@cgi.com |
Quality Health Plan (QHP) Enrollee Satisfaction Survey (ESS) (QHP Survey Help Desk) | N/A | QHP_Survey@air.org |
QualityNet Help Desk (General Help Desk for CCSQ Applications) | 1 (866) 288 - 8912 | Qnetsupport@cms.hhs.gov |
Internet Quality Improvement and Evaluation System (iQIES) (iQIES Help Desk) | 1 (800) 339-9313 | iqies@cms.hhs.gov |
Quality Payment Program (QPP) (QPP Help Desk) | 1 (866) 288 - 8292 | QPP@cms.hhs.gov |
Quality, Safety & Education Portal (QSEP) (QSEP Help Desk) | 1 (855) 791 - 8900 | helpdesk@qsep.org |
Registry - Agent Broker (Agent Broker Help Desk) | (855) 267-1515 | FFMProducer-AssisterHelpDesk@cms.hhs.gov |
CMS Salesforce SEI (CMS SEI Help Desk) | N/A | SEI_Support@cms.hhs.gov |
Salesforce (CMS Salesforce Help Desk) | (888) 734 - 6433, Option 5 | CMMIForceSupport@cms.hhs.gov |
Special HIH (PCG-FHIR) (PCG-FHIR Help Desk) | (908) 720-5681 | pcgfhir@mettles.com |
System of Exchange Enrollment Data (SEED) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
State Exchange Resource Tracking System (SERTS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
State Exchange Resource Virtual Information System (SERVIS) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |
Scalable Logon System (SLS (Agent/Broker Help Desk) | N/A | FFMProducer-AssisterHelpDesk@cms.hhs.gov |
Transformed Medicaid Statistical Information System (T-MSIS) (T-MSIS Help Desk) | N/A | |
Unified Case Management (UCM) (UCM Help Desk) | 833-FLD-DESK / (833)353-3375 | ucmhelpdesk@cms.hhs.gov |
Opportunity to Network and Engage (zONE) (Marketplace Service Desk) | 1 (855) 267 - 1515 | CMS_feps@cms.hhs.gov |