Application Help Desk Support

Application Help Desk Support

All applications that are integrated with CMS' IDM system are required to provide a Help Desk to provide direct support to their end users.

If users have issues using the IDM system, they should contact their application's Help Desk for assistance.

 

Application
(Help Desk Name)
PhoneE-mail/URl

4Innovation

(4i)

1 (888) 734- 6433

For ACO REACH Model: Select Option 1, then Option 1

Kidney Care Choices (KCC) Model: Select Option 1, then Option 3

Primary Care First (PCF) Model: Select Option 4

For questions related to the ACO REACH model, please email:

ACOREACH@cms.hhs.gov

 

For questions related to the KCC model, please email:

KCF-CKCC-CMMI@cms.hhs.gov

 

For questions related to the PCF model, please email:

PCFTechnicalSupport@cms.hhs.gov

 

For questions related to the ETC model, please email:

ETC-CMMI@cms.hhs.gov

 

For questions related to the VT APM model, please email:

VermontAllPayer@cms.hhs.gov

Acumen Web Portal - FISMA

(Acumen Help Desk)

N/Awebsite_support@acumenllc.com

Agent Broker Marketplace Support

(Agent/Broker Help Desk)

1 (855) 267-1515FFMProducer-AssisterHelpDesk@cms.hhs.gov

Accountable Care Organization Management System (ACO-MS)

(ACO Business Operations Support Center (ABOSC))

N/ASharedSavingsProgram@cms.hhs.gov

The Benefits Coordination & Recovery System (BCRS)

(COB&R Help Desk)

N/Acobrhelp@nhassociates.com

CMS Acquisition Lifecycle Management (CALM)

(CALM Help Desk)

N/Acalm_help@cms.hhs.gov

Case Management Tracking System (CMTS)

(DSI Security Architecture)

N/ADSISecurityArchitecture@cms.hhs.gov 

Chronic Condition Warehouse

(CCW Help Desk)

1 (866) 766 - 1915ccwhelp@ccwdata.org

CCIIO Enrollment Resolution and Reconciliation System (CERRS)

(Support Services Help Desk)

(703) 206 - 6199helpdesk@cognosante.com

Centers for Program Integrity (CPI) Application Programming Interface (API) Development Platform

(CPI API Help Desk)

(410) 597 - 4222CPIAPIGateway@cms.hhs.gov

Centers for Program Integrity (CPI) Law Enforcement (LE) View

(CPI LE View Help Desk)

(410) 597 - 4222CPILEView@cms.hhs.gov   

Centers for Program Integrity (CPI) Application Programming Interface (API) Onboarding

(CPI API Help Desk)

(410) 597 - 4222CPIAPIGateway@cms.hhs.gov

CMSART - ARTS tool only

(CMSART Help Desk) 

N/ACMSARTApplication@cms.hhs.gov

Coordination of Benefits (COB)

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Competitive Bidding Implementation Contractor (Connexion)

(CBIC Help Desk)

1 (877) 577 - 5331cbic.admin@palmettogba.com

Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System (DBidS)

(CBIC Help Desk)

1 (877) 577 - 5331cbic.admin@palmettogba.com

Data Exchange System (DEX)

(DEX Support Desk)

N/Adexsupport@cms.hhs.gov

Disproportionate Share Hospital (DSH)

(DSH Help Desk)

N/Adshquestions@cms.hhs.gov

EDA Sandbox Data Platform (EDA Sandbox)

(Marketplace Service Help Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Electronic Correspondence Referral System (ECRS)

(ECRS Help Desk)

(646) 458 - 6740ecrshelp@ehmedicare.com

Eligibility and Enrollment Medicare Online (ELMO)

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Enterprise Privacy Policy Engine (EPPE)

(EPPE Help Desk)

1 (844) 377 - 3382eppe@cms.hhs.gov 

Enterprise User Data Catalog (EUDC)

(EUDC Help Desk)

N/AEUDCTeam@cms.hhs.gov

Electronic Retroactive Processing Transmission (eRPT)

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Eligibility Support Desktop (ESD)

(SERCO Help Desk)

N/Ahelpdesk@serco-na.com

Enterprise User Administration (EUA) Applications

 

410-786-2580 or 800-562-1963

CMS IT Service Desk

cms_it_service_desk@cms.hhs.gov

 

First Coast Service Options’ Internet Portal (FCSO)

(FCSO Help Desk)

1 (855) 416 - 4199fcsospothelp@fcso.com

Fee For Service Data Collection System (FFSDCS)

(CLFS Help Desk , ASP Help Desk & GADCS Help Desk)

1 (844) 876 - 0765

clfshelpdesk@dcca.com

asphelpdesk@dcca.com

gadcshelpdesk@dcca.com

Fee For Service Data Collection System (FFSDCS) QuickSight

(CLFS Help Desk , ASP Help Desk & GADCS Help Desk)

1 (844) 876 - 0765

clfshelpdesk@dcca.com

asphelpdesk@dcca.com

gadcshelpdesk@dcca.com

Gentran

(Gentran Help Desk)

N/Agentran-support@cms.hhs.gov

Healthcare Effectiveness Data & Information Set (HEDIS) Patient Level Detail (PLD)

(HEDIS PLD Help Desk)

1 (833) 760-2116HEDISPLD_Helpdesk@cms.hhs.gov 

Health Insurance Casework System (HICS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application (HDT)

(MCARE Help Desk)

(866) 324-7315mcare@cms.hhs.gov

Health Insurance Oversight System (HIOS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Information Technology Cybersecurity and Privacy Computer Based Training (ITSP CBT)

(CBT Help Desk)

N/ACMS CBT Support

Bundled Payment for Care Improvement Advanced

(BPCI Advanced Help Desk)

 

N/ABPCIAdvanced@cms.hhs.gov

Comprehensive Care for Joint Replacement

(CJR Help Desk)

 

1 (844) 711-2664CJRSupport@cms.hhs.gov

Expanded Data Feedback Reporting

(EDFR Help Desk)

 

1 (888) 734-6433N/A

Emergency Triage, Treat, and Transport

(ET3 Help Desk)

 

1 (844) 711-2664ET3Model@cms.hhs.gov

Health Plan Innovation

(HPI Help Desk)

 

1 (844) 474-3375HPI_PORTAL_Support@cms.hhs.gov

Integrated Care for Kids

(InCK Help Desk)

 

N/AHealthyChildrenAndYouth@cms.hhs.gov

Maryland Primary Care Program  

(MDPCP Help Desk)

1 (844) 711-2664marylandmodel@cms.hhs.gov

Maternal Opioid Misuse

(MOM Help Desk)

 

N/AMOMModel@cms.hhs.gov

Oncology Care Model 

(OCM Help Desk)

1 (844) 711-2664OCMSupport@cms.hhs.gov

Primary Care First (PCF)

(PCF Help Desk)

1 (888) 517-7753PCF@telligen.com

Internet Server TIBCO (ISV)

(ISV Help Desk)

(410) 786-2580ISV-Support@cms.hhs.gov

Medicaid and CHIP Financial System (MACFin)

(MACFin Help Desk)

1 (833) 879-6075MACFinHelpDesk@DCCA.com

Medicaid and CHIP Program Systems (MACPro)

(MACPro Help Desk)

1 (833) 228 - 2540MACPro_HelpDesk@cms.hhs.gov

Medicaid Drug Programs

(MDP Help Desk)

1 (833) 637 - 6370MDP-Helpdesk@Softrams.com

MACPro-Electronic Advanced Planning Document System (MACPro-EAPD)

(MACPro-EAPD Help Desk)

N/A

 cms-eapd@cms.hhs.gov

CMS Slack Channel: #eapd-user-support

MACPro Data Collection Tool - Children's Health Insurance Program (CHIP) Annual Report Template System (MDCT - CARTS)

(CARTS Help Desk)

N/Amdct_help@cms.hhs.gov

MACPro - Quality Measures (MDCT-QMR)

(MDCT Help Desk)

N/Amdct_help@cms.hhs.gov

MACPro Data Collection Tool - Statistical Enrollment Data System (MDCT - SEDS)

(MDCT Help Desk)

N/Amdct_help@cms.hhs.gov

Master Data Management (MDM) Enterprise Data Lake (EDL) Privacera  

(EDL Privacera Support)

N/AEDLTeam@cms.hhs.gov

Master Data Management (MDM) Enterprise Data Lake (EDL) Databricks

(MDM Operations Support) 

N/Amdmsupport@npss-inc.com

Master Data Management (MDM) Novetta

(Novetta Support Team)

N/Aemdmsupport@npss-inc.com

MAC/CMS Data Exchange (MDX) Portal

(MDX Help Desk)

N/AMDX_Helpdesk@cms.hhs.gov

Medicare Appeals System (MAS)

(MAS Help Desk)

703-227-4080MAS_Application_Support@cms.hhs.gov

MARx - Medicare Advantage & Prescription Drug System

(MAPD Help Desk)

1 (800) 927 - 8069mapdhelp@cms.hhs.gov

Managed Care Review (MCR)

(MCR Help Desk)

N/AMC_Review_HelpDesk@cms.hhs.gov

Marketplace Change Utility (MCU)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov
Medicaid Data Collection Tool Home and Community-Based Services (MDCT HCBS)
(MDCT Help Desk)
N/Amdct_help@cms.hhs.gov 

Medicare Exclusion Database (MED)

(EUS Help Desk)

1 (866) 484 - 8049

1 (866) 523 - 4759

eussupport@cgi.com
Managed File Transfer (MFT Serverless)1 (855) 267-1515

EFT Support: HUBEFTSupport@sparksoftcorp.com

Manual ID Proofing Support: CMS_feps@cms.hhs.gov 

Marketplace Learning Management System (MLMS)

(MLMS Help Desk)

1 (855) 267-1515MLMShelpdesk@cms.hhs.gov

Marketplace Project Startup - Enhanced Direct Enrollment (MaPS EDE)

(Marketplace Service Desk)

1 (855) 267 - 1515

CMS_feps@cms.hhs.gov

EDE Agents/Brokers should contact Marketplace Service Desk (if EDE partner is not able to provide support).

Multidimensional Insurance Data Analytics System Databricks  (MIDAS Databricks)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System Data Catalog (MIDAS Data Catalog)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System Gateway (MIDAS Gateway)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System Redash (MIDAS Redash)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System QuickSight (MIDAS QuickSight)

(MIDAS Support)

N/Amidas_support@hcgov.us

Multidimensional Insurance Data Analytics System SAS Web (MIDAS SAS Web)

(MIDAS Support)

N/Amidas_support@hcgov.us

Novitasphere

(Novitas Help Desk)

1 (855) 880 - 8424Novitaspherehelp@novitas-solutions.com

Office of Minority Health Equity in Program and Evaluation Data (EQUIPED)

(EQUIPED Help Desk)

N/AEQUIPEDSystem@cms.hhs.gov

Organizational Cloud Economics and Analytics Nexus (OCEAN)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

OneMAC

(OneMAC Help Desk)

1 (833) 228 - 2540OneMAC_Helpdesk@cms.hhs.gov

Open Payments (OP)

(Open Payments Help Desk)

1 (855) 326 - 8366Openpayments@cms.hhs.gov

Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations (PMDA)

(PMDA Section 1115 Help Desk)

(443) 775 - 3226pmda1115_cvp_help@cvpcorp.com

CMS Preclusion List

(EUS Help Desk)

(866) 484 - 8049

(866) 523 - 4759

eussupport@cgi.com

Payment Recovery Information System (PRIS) Plan Portal

(MAPD Help Desk)

(800) 927-8069PRIS_PMPP_Support@cms.hhs.gov

Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement (PS&R/STAR)

(EUS Help Desk)

(866) 484 - 8049

(866) 523 - 4759

eussupport@cgi.com

Quality Health Plan (QHP) Enrollee Satisfaction Survey (ESS)

(QHP Survey Help Desk)

N/AQHP_Survey@air.org

QualityNet Help Desk

(General Help Desk for CCSQ Applications)

1 (866) 288 - 8912Qnetsupport@cms.hhs.gov

Internet Quality Improvement and Evaluation System (iQIES)

(iQIES Help Desk)

1 (800) 339-9313iqies@cms.hhs.gov

Quality Payment Program (QPP)

(QPP Help Desk)

1 (866) 288 - 8292QPP@cms.hhs.gov

Quality, Safety & Education Portal (QSEP)

(QSEP Help Desk)

1 (855) 791 - 8900helpdesk@qsep.org

Registry - Agent Broker

(Agent Broker Help Desk)

(855) 267-1515FFMProducer-AssisterHelpDesk@cms.hhs.gov 

CMS Salesforce SEI 

(CMS SEI Help Desk)

N/ASEI_Support@cms.hhs.gov

Salesforce

(CMS Salesforce Help Desk)

(888) 734 - 6433, Option 5CMMIForceSupport@cms.hhs.gov

Special HIH (PCG-FHIR)

(PCG-FHIR Help Desk)

(908) 720-5681pcgfhir@mettles.com

System of Exchange Enrollment Data (SEED)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

State Exchange Resource Tracking System (SERTS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

State Exchange Resource Virtual Information System (SERVIS)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov

Scalable Logon System (SLS

(Agent/Broker Help Desk)

N/AFFMProducer-AssisterHelpDesk@cms.hhs.gov

Transformed Medicaid Statistical Information System (T-MSIS)

(T-MSIS Help Desk)

N/A

T-MSIS_helpdesk@cms.hhs.gov

https://tmsis2.atlassian.net/servicedesk/customer/portals

Unified Case Management (UCM)

(UCM Help Desk)

 833-FLD-DESK / (833)353-3375ucmhelpdesk@cms.hhs.gov

Opportunity to Network and Engage (zONE)

(Marketplace Service Desk)

1 (855) 267 - 1515CMS_feps@cms.hhs.gov
Page Last Modified:
11/22/2024 09:16 AM