Medicare HETS 270/271 Submitters:
The Medicare 270/271 Eligibility system is now responding normally to all eligibility requests. Average response time is less than 5 seconds. CMS IT continues to monitor the HETS 270/271 system very closely. If you identify any issues with the application, please contact the Help Desk.
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk
1-866-324-7315