2019-05-09

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Date
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Medicare HETS 270/271 - System Outage Update & Notification - May 18-19 and May 24-25, 2019
User Community
HETS 270/271

Medicare HETS 270/271 Submitters:

CMS announces an update to a previously announced outage, as well as two new upcoming outages to the Medicare HETS 270/271 eligibility system.  Updated information regarding all three outages is detailed below in chronological order. 

CMS announces a new upcoming outage to the Medicare HETS 270/271 eligibility system.  Data center maintenance will begin at 7:30 AM ET on Saturday, May 18, 2019.  The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 12:00 PM (Noon) ET on Saturday, May 18, 2019.

CMS also announces a modification to the previously announced Medicare HETS 270/271 eligibility outage for Sunday, May 19, 2019.  This outage for data center maintenance will now begin at 12:00 AM (Midnight) on Sunday morning, May 19, 2019.  The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 8:00 AM ET on Sunday, May 19, 2019.

Finally, CMS announces a new upcoming outage to the Medicare HETS 270/271 eligibility system.  Data center maintenance will begin at 8:30 PM ET on Friday, May 24, 2019.  The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 12:30 PM ET on Saturday, May 25, 2019.

Please contact the Help Desk if you have any questions.