Medicare HETS UI Internet Eligibility Submitters:
CMS announces an upcoming outage to the HETS UI Internet Eligibility system. The HETS UI Internet Eligibility system will be unavailable for the weekend of Friday, September 20, 2013 - Sunday, September 22, 2013. The maintenance window will begin at 9:00 PM ET on Friday, September 20, 2013. The HETS UI Internet Eligibility system will be unavailable during this period. Attempts to open a session of the HETS UI Internet Eligibility system will result in errors. CMS estimates that the maintenance window will be completed by 10:00 AM ET on Sunday, September 22, 2013.
Please note that this outage will be in addition to the previously announced outage for the weekend of September 13-15, 2013. Please remind your operational staff of this weekend's upcoming outage (as detailed below).
Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk
1-866-440-3805