2013-11-05

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Date
Subject
Medicare HETS 270/271 - System Availability Update & System Outage Notification - November 5, 2013
User Community
HETS 270/271

Medicare HETS 270/271 Submitters:

The HETS Medicare 270/271 Eligibility system is now functioning normally.  Average response times are less than five seconds.  Please note that the system is experiencing higher than normal load due to the earlier outage.

CMS also announces an outage to the HETS 270/271 application on Friday, November 8, 2013.  The maintenance window will begin at 9:00 PM ET on Friday, November 8, 2013.  The HETS 270/271 system will be unavailable during this period.  Attempts to open a connection to the HETS 270/271 application will result in errors.  CMS estimates that the maintenance window will be completed by 11:59 PM ET on Friday, November 8, 2013.

Please contact the Help Desk if you have any questions or comments.

Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk
1-866-324-7315