2012-10-10

Medicare HETS 270/271 Submitters:

The Medicare 270/271 Eligibility system is currently returning responses with higher than normal average response times. Some requests are receiving a proper 271 response from Medicare, but the average response time for these requests is higher than normal. A significant number of requests are receiving AAA03=42 'System Unavailable' time out responses from the system. This issue has been escalated to CMS IT for review and resolution -- the issue is actively being worked at this time.

Please contact the Help Desk with any questions or comments.

Medicare Customer Assistance Re: Eligibility (MCARE) Help Desk
1-866-324-7315