2003 Medicaid Versus Commercial Beneficiary Experience with Care

CAHPS is a widely used survey instru-ment measuring consumer experienceswith health care. The National CAHPS Benchmarking Database (NCBD) project,funded by the Agency for HealthcareResearch and Quality, has compiled CAHPS survey results from a variety ofsponsors into a single national database,the NCBD, that enables participants tocompare their results to relevant bench-marks such as national and regional aver-ages. CAHPS measures the four overallbeneficiary ratings of experience: rating ofplan, care, personal doctor, and specialist.