Arizona Health Insurance Consumer Help

Arizona does not operate a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Arizona, contact:

Arizona Department of Insurance

100 N. 15th Avenue, Suite 261
Phoenix, AZ  85007-2630
Phoenix: (602) 364-2499
Spanish: (602) 364-2977
Toll free: (800) 325-2548 (Outside Phoenix)
http://www.id.state.az.us/
insurance.consumers@difi.az.gov

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

Arizona Health Care Cost Containment System (AHCCS)

801 E Jefferson Street
Phoenix, AZ 85034
1-855-432-7587
https://www.healthearizonaplus.gov/Login/Default

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

KidsCare (Arizona Children’s Health Insurance Program)
801 E Jefferson Street
Phoenix, AZ 85034
1-855-432-7587
https://www.azahcccs.gov/Members/GetCovered/Categories/KidsCare.html

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured”  employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Arizona State Health Insurance Assistance Program
(800) 432-4040
https://des.az.gov/services/older-adults/medicare-assistance

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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