Colorado Health Insurance Consumer Help

Colorado does not operate a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Colorado, contact:

Colorado Division of Insurance
1560 Broadway, Suite 850
Denver, CO 80202
(800) 930-3745
(303) 894-7490
https://doi.colorado.gov/
DORA_Insurance@state.co.us

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to: 

Health First Colorado
State Relay: 711
1-800-221-3943
https://www.healthfirstcolorado.com/
CBMS.Help@state.co.us

To get in-person help please visit your county of residence’s Department of Human Services.

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Child Health Plan Plus (CHF+)
State Relay: 711
(800) 221-3943
https://hcpf.colorado.gov/child-health-plan-plus

To get in-person help please visit your county of residence’s Department of Human Services.

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured”  employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Senior Health Insurance Assistance Program (SHIP)
1560 Broadway, Suite 850
Denver, CO 80202
SHIP: (888) 696-7213
Senior Medicare Patrol (SMP): (800) 503-5190
https://www.colorado.gov/pacific/dora/senior-healthcare-medicare
SMP Email: dora_seniormedicarepatrol@state.co.us

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs

(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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