New York Consumer Assistance

New York no longer operates a Consumer Assistance Program under the Affordable Care Act, however, the Community Service Society of New York continues their program to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-888-614-5400.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in New York, contact: 

Department of Financial Services
One State Street
New York, NY 10004
(800) 342-3736 
https://www.dfs.ny.gov/consumers

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to: 

Visit your local county office here: https://www.health.ny.gov/health_care/medicaid/ldss.htm

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Child Health Plus (Children's Health Insurance Program)
(800) 698-4543
https://www.health.ny.gov/health_care/child_health_plus/ 

Visit your local county office here:

https://www.health.ny.gov/health_care/medicaid/ldss.htm

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

HIICAP (State Health Insurance Program)
Office of the Aging
2 Empire State Plaza, 5th Floor
Albany, NY 12223
(800)701-0501

https://aging.ny.gov/health-insurance-informtion-counseling-and-assistance

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789 . 

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