Alaska Health Insurance Consumer Help

Alaska does not operate a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Alaska, contact:

Alaska Division of Insurance
Juneau Office
Street Address:
333 Willoughby AVE, 9th FL
State Office Building
Juneau, AK 99801-1770
(907) 465-2515
TTY/TDD: 711 or (800) 770-8973

Mailing Address:
PO Box 110805
Juneau, AK 99811-0805

Anchorage Office:
Mailing/Physical Address:
550 W. 7th Avenue, Suite 1560
Anchorage, AK 99501-3567
(907) 269-7900
(800) INSURAK (1-800-467-8725) (in-state, outside Anchorage)
TTY/TDD: 711 or (800) 770-8973
insurance@alaska.gov  
https://www.commerce.alaska.gov/web/ins/Consumers/Health.aspx

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:

Alaska Medicaid Program
You may apply for Medicaid at your local Division of Public Assistance office or with the village fee agent in your community.
800-478-7778

hss.dpa.offices@alaska.gov
http://dhss.alaska.gov/dpa/Pages/contacts.aspx

Notice: While offices are not providing in-person service at this time due to the COVID-19 public health emergency, lobbies are open to pick up and drop off information and applications. Drop boxes are checked daily. Email and voice mail messages are responded to within 2 business days.  If you have not received a response within 2 business days (48 hours) please contact hssdpadirectoroffice@alaska.gov.

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Denali KidCare (Alaska Children’s Health Insurance Program)
800-478-7778
http://www.hss.state.ak.us/dhcs/denalikidcare/default.htm
denali.kid.care@alaska.gov

You may apply for Denali KidCare at your local Division of Public Assistance office or with the village fee agent in your community.
hss.dpa.offices@alaska.gov
http://dhss.alaska.gov/dpa/Pages/contacts.aspx

Notice: While offices are not providing in-person service at this time due to the COVID-19 public health emergency, lobbies are open to pick up and drop off information and applications. Drop boxes are checked daily. Email and voice mail messages are responded to within 2 business days.  If you have not received a response within 2 business days (48 hours) please contact hssdpadirectoroffice@alaska.gov.

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured”  employer (typically a large company or one with locations in multiple states or countries), go to:  

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:  

Alaska State Health Insurance Assistance Program (SHIP)
In Anchorage: (907) 269-3680
Toll Free in Alaska: (800) 478-6065
TTY: (800) 770-8973
www.medicare.alaska.gov

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:  

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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