Alabama Health Insurance Consumer Help

Alabama does not operate a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the law still apply to you, however. 

The agencies listed below can help you take advantage of some of these protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Alabama, contact:

Alabama Department of Insurance

Regular U.S. Mail Address:
PO Box 303351
Montgomery, AL 36130-3351

Physical Address:
201 Monroe Street
Suite 502
Montgomery, AL 36104
(334) 241-4141                                             
(800) 433-3966    
https://www.aldoi.gov/Consumers/                                           
ConsumerServices@insurance.alabama.gov

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

State of Alabama Health & Social Services (Alabama Medicaid Program)
Street Address:
Alabama Medicaid Agency
501 Dexter Avenue
Montgomery, AL 36104

Mailing Address:
Alabama Medicaid Agency
PO Box 5624
Montgomery, AL 36103-5624
1-334-242-5000
http://www.medicaid.alabama.gov

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

ALL Kids (Alabama Children’s Health Insurance Program)

Mail: ALL Kids (Customer Service)
P.O. Box 304839
Montgomery, AL 36130-4839

Mail: CHIP (Administration)
P.O. Box 303017
Montgomery, AL
36130-3017
(888) 373-KIDS (5437)
https://www.alabamapublichealth.gov/allkids/

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured”  employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Alabama State Health Insurance Assistance Program (SHIP)
RSA Tower
201 Monroe Street, Suite 350
Montgomery, AL 36104
Toll Free: (877) 425-2243
Local: (334) 242-5743
ageline@adss.alabama.gov 
www.alabamaageline.gov/ship/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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