District of Columbia Consumer Assistance

District of Columbia’s participation in the federal Consumer Assistance Program grant has completed, however, the DC Office of the Health Care Ombudsman and Bill of Rights continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-877-685-6391.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage..

If you need health insurance, be sure to check out DC Health Link.. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in District of Columbia, contact:

DC Office of the Health Care Ombudsman and Bill of Rights      
One Judiciary Square
441 4th Street, NW, Suite 250 North
Washington, DC 20001
Phone: (202) 724-7491
Fax: (202) 442-6724
TTY: 711
Alternate Number: 1-877-685-6391
Email: healthcareombudsman@dc.gov

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Department of Health Care Finance (DHCF)
441 4th Street, NW, 900S
Washington, DC 20001
Phone: (202) 442-5988
https://dhcf.dc.gov/service/medicaid

You may call (202) 727-5355 to locate your nearest Income Maintenance Administration (IMA) Service Center..

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

DC Healthy Families
DC Healthy Families and DC HealthCare Alliance
1111 14th NW
Suite 620
Washington, DC 20005
(202) 639-4030 or (800) 620-7802
TTY/TDD Line: (202) 639-4041
https://dhcf.dc.gov/service/dc-healthy-families

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

DC State Health Insurance Assistance Program (SHIP)
Office Location:
250 E Street SW
Washington, DC 20024
(202) 727-8370
TTY: 711
https://dacl.dc.gov/service/health-insurance-counseling
dacl@dc.gov  

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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