Illinois Consumer Assistance

Illinois’ participation in the federal Consumer Assistance Program grant has completed, however, the Illinois Department of Insurance continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-866-445-5364.

The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Illinois, contact:

Illinois Department of Insurance
Consumer Services Section

Chicago Office
122 S. Michigan Ave., 19th Floor
Chicago, IL 60603

Springfield Office
320 W. Washington
Springfield, IL 62767
(866) 445-4364 (Toll Free)
http://insurance.illinois.gov/
DOI.complaints@illinois.gov

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Illinois Department of Healthcare and Family Services
(800) 843-6154
TTY: (866) 324-5553
https://www.dhs.state.il.us/page.aspx?item=30359

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Healthcare for All Kids (Children’s Health Insurance Program)
(866) 255-5437
TTY: (877) 204-1012
https://hfs.illinois.gov/medicalprograms/allkids.html

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Illinois Senior Health Insurance Program (SHIP)
(800) 252-8966
TTY: 711
aging.ship@illinois.gov
https://www.illinois.gov/services/service.ship.html

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.