Kentucky Consumer Assistance

Kentucky’s participation in the federal Consumer Assistance Program grant was completed in October 2011, however, the Kentucky Insurance Department continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-595-6053 (option 1).

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. - Opens in a new window  It will help you find and compare health care coverage options in your area. In addition, the agencies listed below can help answer your questions about different types of coverage available in your state.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Kentucky, contact:

Kentucky Department of Insurance
Physical Address:
500 Mero Street, 2 SE 11
Frankfort, KY 40601
(502) 564-6034
Kentucky only: (800) 595-6053 (Option 1)
https://insurance.ky.gov/ppc/New_Docs.aspx?cat=25&menuid=15
DOI.ConsumerComplaints@ky.gov

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:

Kentucky Medicaid (kynect)
(855) 306-8959
https://kynect.ky.gov/s/?language=en_US

If you are not eligible for Medicaid, your child may still be eligible for the Children's Health Insurance Program. For questions about eligibility or benefits, go to:

Kentucky Children's Health Insurance Program (KCHIP)
877-KCHIP-18 or (877) 524-4718
TTY/TDD: (877) KCHIP-19 or (877) 524-4719
Spanish: (800) 662-5397
https://kidshealth.ky.gov/Pages/index.aspx

If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
((866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Kentucky State Health Insurance Assistance Program (SHIP)
Mailing Address:
275 E. Main St. 3E-E
Frankfort, KY 40621
502) 564-6930 (Option 3)
(877) 315-0589
https://chfs.ky.gov/agencies

If you are a veteran and have a question or concern about veterans' health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

Back to Map