Louisiana Health Insurance Consumer Help

Louisiana does not operate a Consumer Assistance Program under the Affordable Care Act. The consumer protections and benefits of the law still apply to you.

The agencies listed below can help you take advantage of some of these new protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Louisiana, contact:

Louisiana Department of Insurance

General Mailing Address:
P.O. Box 94214
Baton Rouge, LA 70804

Physical Address:
1702 N. Third Street
Baton Rouge, LA 70802
(225) 342-5900
(800) 259-5300
http://www.ldi.louisiana.gov/

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

Louisiana Medicaid Agency
(888) 342-6207
http://www.dhh.louisiana.gov
MyMedicaid@la.gov

Click her to find an office near you: https://ldh.la.gov/index.cfm/directory/category/158

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

LaCHIP (Louisiana Children’s Health Insurance Program)
(877) 252-2447
TTY: (800) 220-5404
https://Idh.la.gov/page/222

Click here to find an office near you: https://ldh.la.gov/index.cfm/directory/category/158

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Senior Health Insurance Information Program (SHIIP)
(800) 259-5300
(225) 342-5301
https://www.Idi.la.gov/consumers/senior-health-shiip

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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