Maine Consumer Assistance

Maine's participation in the federal Consumer Assistance Program grant has completed, however, the Bureau of Insurance State of Maine continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-300-5000.

The agencies listed below can help you take advantage of some of these new protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Maine, contact:

Bureau of Insurance State of Maine
Customer Services Division
76 Northern Avenue
Gardiner, ME 04345
(800) 300-5000
TTY: 711
https://www.maine.gov/pfr/insurance/
insurance.PFR@maine.gov

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Maine Care
Mailing Address:
Office for Family Independence
114 Com Shop Lane
Farmington, ME 04938
1-855-797-4357
http://www.maine.govdhhs/mainecare
Farmington.DHHD@Maine.gov

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Cub Care (Children's Health Insurance Program)
Mailing Address:
Office for Family Independence
114 Com Shop Lane
Farmington, ME 04938
1-855-797-4357
https://www.maine.gov/dhhs/oms/mainecare-options/children

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 4-USA-DOL (866) 487-2365)
http://www.dol.gov/ebsa/consumer_info_health.html

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Maine State Health Insurance Assistance Program (SHIP)
Department of Health and Human Services
109 Capitol Street
11 State House Station
Augusta, Maine 04333
1-877-353-3771

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have additional concerns or need assistance with complaints, or a dispute regarding insurance purchased through your employer, Medicaid coverage, Medicare coverage, or “self-insured” employer you can contact:

Maine Consumer Assistance
Consumers for Affordable Health Care
Physical Address:
12 Church Street.
Augusta, ME 04338

Mailing Address
PO Box 2490
Augusta, ME 04338

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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