Missouri Consumer Assistance

Missouri's participation in the federal Consumer Assistance Program grant has completed, however, the Missouri Department of Insurance continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-726-7390.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Missouri, contact: 

Missouri Department of Insurance
301 W. High St., Room 630
Jefferson City, MO 65101
(855) 373-4636
Relay Missouri: 711
https://mydss.mo.gov/healthcare

Make an in-person appointment: https://apps.dss.mo.gov/FSDInPersonAppointmentRequest/

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to: 

MO HealthNet (Medicaid)
(855) 373-4636 
Relay Missouri: 711
https://mydss.mo.gov/healthcare

Make an in-person appointment: https://apps.dss.mo.gov/FSDInPersonAppointmentRequest/

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

MO HealthNet for Kids (Children's Health Insurance Program)
(855) 373-4636
Relay Missouri: 711
https://mydss.mo.gov/healthcare/mohealthnet-for-kids

Make an in-person appointment: https://apps.dss.mo.gov/FSDInPersonAppointmentRequest/

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

CLAIM: Missouri State Health Insurance Assistance Program (SHIP)

Physical Address:
Harry S. Truman State Office Building
301 W. High St., Room 530 Jefferson City, MO 65101

Mailing Address:
PO Box 690
Jefferson City, MO 65102-0690
1-800-390-3330
https://insurance.mo.gov/consumers/claim/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789. 

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