Pennsylvania Consumer Assistance

Pennsylvania’s participation in the federal Consumer Assistance Program grant was completed in August 2014, however, the Pennsylvania Insurance Department continues to provide assistance to consumers with health insurance questions or problems. You can contact them via their toll-free hotline at 1-877-881-6388.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Pennsylvania, contact:

Pennsylvania Insurance Department
(877) 881-6388
TYY/TDD: (717) 783-3898
http://www.insurance.pa.gov/Consumers

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Pennsylvania Medicaid Program
(800) 692-7462
TDD: (800) 451-5886
https://dhs.pa.gov

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Pennsylvania Children's Health Insurance Program (CHIP)
(800) 986-5437
https://www.dhs.pa.gov/CHIP/Pages/CHIP.aspx

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
https://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Pennsylvania Medicare Education and Decision Insight (PA MEDI)
(800) 783-7067
https://www.aging.pa.gov

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

Back to Map