Tennessee Consumer Assistance

Tennessee's participation in the federal Consumer Assistance Program grant has completed, however, the Tennessee Department of Commerce & Insurance continues to provide assistance to consumer with health insurance questions or problems. You can contact them at (800) 342-4029.

The agencies listed below can help you take advantage of protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Tennessee, contact:

Tennessee Department of Commerce and Insurance
Consumer Insurance Services
500 James Robertson Parkway
Nashville, TN 37243
(800) 342-4029
(615) 741-2218
https://www.tn.gov/commerce/insurance-division.html

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

TennCare Connect (Medicaid)
(800) 342-3145
https://www.tn.gov/tenncare/members-applicants/eligibility/tenncare-medicaid.html

In-person application assistance is available at local health departments throughout the state. To find a list of local health departments visit Local and Regional Health Departments.

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

CoverKids (Children's Medicaid Insurance Program)
(855) 259-0701
https://www.tn.gov/coverkids/coverkids.html

In-person application assistance is available at local health departments throughout the state. To find a list of local health departments visit Local and Regional Health Departments.

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Tennessee Commission on Aging and Disability
(800) 801-0044
https://www.tn.gov/aging

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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