West Virginia Consumer Assistance

West Virginia no longer operates a Consumer Assistance Program under the Affordable Care Act, however, the West Virginia Offices of the insurance Commissioner continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-888-879-9842.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family, or you have insurance provided by an employer who does business only in West Virginia, contact:

West Virginia Department of Insurance
West Virginia Lottery Building
900 Pennsylvania Avenue
Charleston, WV 25302
(888) 879-9842
https://www.wvinsurance.gov/consumerservices/
OICConsumerServices@wv.gov

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

West Virginia Medicaid Program
Client Services Hotline (for Inquires for DHHR Programs)
(800) 642-48589
https://dhhr.wv.gov
dhhrbcfcs@wv.gov

Locate a Field Office for more assistance: https://dhhr.wv.gov/bms/Members

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

West Virginia Children’s Health Insurance Program (CHIP)
(877) 716-1212
http://www.chip.wv.gov

Locate a Field Office for more assistance: https://dhhr.wv.gov/bms/Members

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

West Virginia State Health Insurance Assistance Program (SHIP)
Mailing Address:
1900 Kanawha Blvd. East
Charleston, WV 25305
(877) 987-4463
http://www.wvship.org/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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