Arkansas Consumer Assistance

Arkansas’s participation in the federal Consumer Assistance Program grant was completed in April 2014, however, the Arkansas Insurance Department continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-852-5494.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. - Opens in a new window  It will help you find and compare health care coverage options in your area. In addition, the agencies listed below can help answer your questions about different types of coverage available in your state.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Arkansas, contact:
Arkansas Insurance Department
1 Commerce Way
Little Rock, AR 72202
(501) 371-2640
(800) 852-5494
https://insurance.arkansas.gov/
insurance.consumers@arkansas.gov

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:
Arkansas Medicaid Program
(800) 482-5431 (Coverage; Bills; Denial Letters; Other Services)
(800) 482-8988 (Lost Medicaid cards; Eligibility; County DHS problems)
https://humanservices.arkansas.gov/divisions-shared-services

You may also find a county office by visiting: https://humanservices.arkansas.gov/find-a-county-office/

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:
ARkids First
Division of Medical Services
P.O. Box 1437, Slot S401
Little Rock, AR 72203-1437
(888) 474-8275
https://humanservices.arkansas.gov/

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:
U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Arkansas State Health Insurance Program (SHIP)
1 Commerce Way
Little Rock, AR 72202
(800) 852-5494
https://insurance.arkansas.gov/pages/consumer-services/senior-health/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:
US Department of Veterans Affairs
(877) 222-VETS (8387)
http://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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