Hawaii Health Insurance Consumer Help

Hawaii does not operate a Consumer Assistance Program under the Affordable Care Act. The new consumer protections and benefits of the law still apply to you.

The agencies listed below can help you take advantage of some of these protections and benefits. They can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Hawaii, contact:

Hawaii Department of Commerce and Consumer Affairs
King Klakaua Building
335 Merchant Street, Rm. 213
Honolulu, HI 96813
(808) 586-2790
http://hawaii.gov/dcca/ins

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:

Med-QUEST (Hawaii Medicaid Program and Children’s Health Insurance Program)
1-877-628-5076
TTY/TDD: 1-855-585-8604
http://mybenefits.hawaii.gov/overview-of-medical-assistance/

You may contact and/or mail your Med-QUEST Eligibility Branch office by visiting: https://medquest.hawaii.gov/en/contact-us.html

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Med-QUEST (Hawaii Medicaid Program and Children’s Health Insurance Program)
1-877-628-5076
TTY/TDD: 1-855-585-8604
https://mybenefits.hawaii.gov/main/healthcare-for-children/

You may contact and/or mail your Med-QUEST Eligibility Branch office by visiting: https://medquest.hawaii.gov/en/contact-us.html
 

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Sage PLUS (Hawaii State Health Insurance Program)
Executive Office on Aging
Hawaii State Department of Health
No. 1 Capitol District
250 South Hotel St. Suite 406
Honolulu, Hawaii 96813-2831
808-586-7299 (Oahu)
1-888-875-9229 (Neighboring Islands)
TTY: 1-866-810-4379
https://hawaiiship.org/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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