New Jersey Consumer Assistance

New Jersey’s participation in the federal Consumer Assistance Program grant was completed in October 2011, however, the New Jersey Department of Banking and Insurance continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-446-7467.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in New Jersey, contact:

New Jersey State Insurance Department
Office of Consumer Protection Services
NJ Department of Banking and Insurance
20 West State Street
P.O. Box 325
Trenton, NJ 08625
(609) 292-7272
(800) 446-7467
http://www.state.nj.us/dobi/consumer.htm

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

NJ Family Care (Children's Health Insurance Program)
(800) 701-0710
TTY: 711
http://www.njfamilycare.org

If you have a question, complaint, or dispute regarding insurance you get through a "self-insured" employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

New Jersey State Senior Health Insurance Information Program (SHIP)
Department of Health and Senior Services
Division of Aging and Community Services
(800) 792-8820
https://www.state.nj.us/humanservices/doas/services/ship/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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