South Carolina Consumer Assistance

South Carolina’s participation in the federal Consumer Assistance Program grant was completed in October 2011, but South Carolina continues to provide assistance to consumers with health insurance questions or problems. The consumer protections and benefits of the Affordable Care Act still apply to you.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in South Carolina, contact:

South Carolina Department of Insurance
1201 Main  Street
Suite 1000
Columbia, SC 29201
(803) 737-6180
Consumer services:
(803) 737-6180
http://doi.sc.gov/consumers
consumers@doi.sc.gov

If you have a hard time affording health coverage and you have questions about eligibility or current Medicaid benefits, go to:  

Healthy Connections Medicaid
(888) 549-0820
TTY: (888) 842-3620
http://www.scdhhs.gov/service/how-apply

Visit a Healthy Connection County Office: https://www.scdhhs.gov/site-page/where-go-help

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Partners for Healthy Children (PHC)
(888) 549-0820
TTY: (888) 842-3620
https://www.scdhhs.gov/eligibility-groups/partners-healthy-children-phc

Visit a Healthy Connection County Office: https://www.scdhhs.gov/site-page/where-go-help

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

I-CARE (Insurance Counseling Assistance and Referrals for Elders)

South Carolina Department on Aging

1301 Gervais St Suite 350, Columbia, SC 29201
(800) 868-9095
https://www.getcaresc.com

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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