Vermont Consumer Assistance

Vermont's participation in the federal Consumer Assistance Program grant has completed, however, the Office of the Health Care Advocate continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-917-7787.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Vermont, contact: 

Vermont Division of Financial Regulation
Department of Financial Regulation
Physical and Mailing Address:
89 Main Street
Montpelier, VT 05620
(833) 337-4685
https://dfr.vermont.gov/consumers/explore-insurnace/health

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Green Mountain Care (Vermont Medicaid)
(800) 250-8427
TTY: 711
https://www.greenmountaincare.org/health-plans/medicaid

You may also contact your local district office for more assistance: https://dcf.vermont.gov/esd

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Dr. Dyansaur (Children's Health Insurance Program)
(800) 250-8427
TTY: 711
https://www.greenmountaincare.org/health-plans/dr-dynasaur

You may also contact your local district office for more assistance: https://dcf.vermont.gov/esd

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact: 

Vermont State Health Insurance Program  (SHIP)
Department of Disabilities, Aging and Independent Living
HC2 South, 280 State Drive
Waterbury, VT 05671
(800) 642-5119
https://asd.vermont.gov/services/ship

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789. 

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