Guam Consumer Assistance

Guam’s participation in the federal Consumer Assistance Program grant has completed, however, the Guam Department of Revenue and Taxation continues to provide assistance to consumers with health insurance questions or problems. You can contact them at (671) 635-1844.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Guam, contact:

Guam Department of Insurance
Physical Address:
1240 Army Drive
Barrigada, Guam 96913

Mailing Address:
Department of Revenue & Taxation
Taxpayer Services Division
P.O. Box 23607
Barrigada, Guam 96921
671-635-1844

https://www.guamtax.com/about/regulatory.html

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or current Medicaid benefits, go to:   

Guam Department of Public Health and Social Services

Division of Public Welfare
735-7519, 735-3540, 735-7256 or 735-7375 (Central Office - Mangilao)

635-7429 or 635-7488 (Northern Office - Dededo)

828-7542 or 828-8524 (Southern Office - Inarajan)
http://dphss.guam.gov/bhcfa-faqs/

publicassistance@dphss.guam.gov

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Guam Department of Public Health and Social Services
Division of Public Welfare
735-7519, 735-3540, 735-7256 or 735-7375 (Central Office - Mangilao)
635-7429 or 635-7488 (Northern Office - Dededo)
828-7542 or 828-8524 (Southern Office - Inarajan)
http://dphss.guam.gov/bhcfa-faqs/
publicassistance@dphss.guam.gov

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Medicare
1-800-633-4227
TTY: 1-877-486-2048
https://www.medicare.gov/

If you are a veteran and have a question or concern about veterans’ health care benefits, go to: 

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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