Maryland Consumer Assistance

Maryland's participation in the federal Consumer Assistance Program grant has completed, however, the Maryland Office of the Attorney General continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-492-6116.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out Maryland Health Connection. It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Maryland, contact:

Maryland Insurance Administration
Customer Services Division
200 St. Paul Place, Suite 2700
Baltimore, MD 21202
(800) 492- 6116
http://insurance.maryland.gov/Consumer

If you have a hard time affording health coverage and you have questions about eligibility for Medicaid or about current Medicaid benefits, go to:

Maryland Medicaid Program
1-855-642-8572
TTY: 1-855-642-8572
https://mmcp.health.maryland.gov/Pages/About-Our-Programs.aspx

For in-person assistance please visit: https://www.marylandhealthconnection.gov/assets/Connector-Entity-Contact-Sheet.pdf

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to:

Maryland Children’s Health Program (MCHP)
1-855-642-8572
TTY:1-855-642-8573
http://mmcp.health.maryland.gov

For in-person assistance please visit: https://www.marylandhealthconnection.gov/assets/Connector-Entity-Contaact-Sheet.pdf

If you have a question, complaint, or dispute regarding insurance you get through a “self-insured” employer (typically a large company or one with locations in multiple states or countries), go to:

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Maryland Healthcare Commission
(800) 243-4636
http://www.mhcc.maryland.gov/Medicare

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have additional concerns or need assistance with complaints, or a dispute regarding insurance purchased through your employer, Medicaid coverage, Medicare coverage, or “self-insured” employer you can contact :

Maryland Office of the Attorney General
Health Education and Advocacy Unit
200 St. Paul Place, 16th Floor
Baltimore, MD 21202
(877) 261-8807
http://www.oag.state.md.us/Consumer.HEAU.htm
heau@oag.state.md.us

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