Washington Consumer Assistance

Washington’s participation in the federal Consumer Assistance Program grant was completed in April 2012, however, the Office of the Insurance Commissioner continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-562-6900.

The agencies listed below can help you take advantage of some of these protections and benefits and they can answer your questions about different types of coverage.

If you need health insurance, be sure to check out HealthCare.gov’s Plan Finder.  It will help you find and compare health care coverage options in your area.

If you have questions about insurance you bought for yourself and/or your family or you have insurance provided by an employer who does business only in Washington, contact:

Washington State Office of the Insurance Commissioner
5000 Capitol Blvd., SE
Tumwater, WA 98501  
(800) 562-6900
https://www.insurance.wa.gov

Apple Health (Washington Medicaid)
(800) 562-3022
http://www.hca.wa.gov/medicaid
ASKMEDICAID@hca.wa.gov

Due to COVID-19, the Health Care Authority (HCA) lobby is closed. Learn more about your customer service options.

If you are not eligible for Medicaid, your child may still be eligible for the Children’s Health Insurance Program. For questions about eligibility or benefits, go to: 

Apple Health for Kids (Children’s Health Insurance Program)
(800) 562-3022
https://www.hca.wa.gov

Due to COVID-19, the Health Care Authority (HCA) lobby is closed. Learn more about your customer service options.

If you have a question, complaint, or dispute regarding insurance you get through an employer (typically a large company or one with locations in multiple states or countries), go to: 

U.S. Department of Labor
Employee Benefits Security Administration
200 Constitution Ave., NW
Washington, DC 20210
(866) 444-3272
http://www.askebsa.dol.gov

If you are on Medicare and have a question, or if you have a disability or end stage renal disease and want to enroll or find out if you are eligible for Medicare, contact:

Statewide Health Insurance Benefits Advisors (SHIBA) 
Office of the Insurance Commissioner
Cherry Street Plaza
626 8th Avenue SE
Olympia, WA 98501
(800) 562-6900
TDD: (360) 586-0241
https://www.insurance.wa.gov/statewide-health-insurance-benefits-advisors-shiba

If you are a veteran and have a question or concern about veterans’ health care benefits, go to:

US Department of Veterans Affairs
(877) 222-VETS (8387)
https://www.va.gov/health-care/

If you have questions about your health insurance that are not covered by the above resources, call the Health Insurance Assistance Team of the U.S. Center for Consumer Information and Insurance Oversight at (888) 393-2789.

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