Provider Information

The current CERT Contractors are:
CERT Review Contractor – Empower AI, Inc. (formerly known as NCI Information Systems, Inc.)
CERT Statistical Contractor – The Lewin Group, Inc.

CERT medical records are to be sent to:

              CERT Documentation Center
              8701 Park Central Drive, Suite 400-A
              Richmond, VA 23227
              Fax: 804-261-8100
              Phone:  1-888-779-7477

Should a provider or supplier have questions on the documentation request or prefer the request to be made in a format other than a postal mailing, the CERT Documentation Center Customer Service may be contacted via:

             Phone: 1-888-779-7477
             Email: CertProvider@empower.ai

For medical records submissions or password assistance: CertMail@empower.ai

The CERT C3HUB Public website can be accessed through the link in the Related Links section at the bottom of this page.  This website is designed to provide Medicare providers, suppliers, and contractors with information about the CERT program including how to submit medical records, samples of additional documentation requests, a claims status search feature, a frequently asked questions document, and other helpful CMS links.