Sign up now for the IDR Gateway!
Today, account creation for the Independent Dispute Resolution (IDR) Gateway opens for participants in the Federal IDR process. You can create an account, sign in to the IDR Gateway, and join an organization.
IDR Gateway
In late 2026, the Federal Independent Dispute Resolution (IDR) process will transition from single-use web forms to the new IDR Gateway, which will provide a secure, centralized platform that parties can use to manage disputes.
IDR Gateway users will be able to:
- Start and respond to disputes.
- Access dispute dashboards and reports associated with their organization.
- Track dispute information, including disputes assigned to a certified IDR entity.
- Monitor assigned disputes by process phase.
- Review notifications regarding dispute activity.
The IDR Gateway includes important new security features, including identity verification processes and protocols that permit only U.S.-based users to access the Federal IDR process.
Who Should Sign Up?
Organizations and individuals that process disputes, represent parties, or submit IDR web forms in the current Federal IDR process must sign up to manage disputes in the IDR Gateway. If a party uses a third-party administrator or another organization to process disputes, the party does not need to sign up for the IDR Gateway but must ensure the third-party administrator or organization responsible for managing dispute processing activities signs up for an IDR Gateway account.
For a limited period, parties can continue to submit web forms without signing in to the IDR Gateway. The web forms will no longer be available outside the IDR Gateway after January 15, 2027, except for the “Notice of IDR Initiation – Resubmission” web form. To continue using the Federal IDR process, sign up for the IDR Gateway.
To sign up for the IDR Gateway:
- Navigate to the IDR Gateway Access page and select the Sign Up button.
- Create an account and verify your identity using a credential service provider. If you already have an account with a credential service provider, sign in to the IDR Gateway using your existing credentials.
- Check your email for confirmation that you successfully created your account.
- Sign in to the IDR Gateway to finish setting up your profile.
Questions?
Email IDRGatewayHelp@cms.hhs.gov or call 1-800-985-3059.