Residents' Rights & Quality of Care

FACT SHEET: Protecting Seniors by Improving Safety and Quality of Care in the Nation’s Nursing Homes - Updated March 1, 2022

Read President Biden's announcement of a set of reforms, developed by and implemented through the Department of Health and Human Services (HHS), that will improve the safety and quality of nursing home care, hold nursing homes accountable for the care they provide and make the quality of care and facility ownership more transparent so that potential residents and their loved ones can make informed decisions about care.

Your Rights and Protections as a Nursing Home Resident

Learn about the rights and protections residents in a Medicare and/or Medicaid-certified nursing homes have under federal and state law to make sure they get the care and services they need.

Reporting & resolving nursing home problems

Learn the steps to take to report nursing home issues, such as how to file a complaint.

Filing a complaint about your quality of care

Find quality of care complaints examples and who to contact to make a complaint.

Program Integrity: Nursing Home Toolkit

Learn about nursing home fraud, waste, and abuse; and common types of fraud in nursing homes. Consumers can get information about eligibility and admission criteria, resident rights, and quality of care.

Beneficiary Family Centered Care-Quality Improvement Organization (BFCC-QIO) Review

Learn about the review process for "When a Medicare health plan ends pre-authorized coverage of an inpatient hospital admission, or of Skilled Nursing Facility (SNF), Home Health Agency (HHA), or Comprehensive Outpatient Rehabilitation Facility (CORF) services.