Your situation: You're not sure if your provider is in-network

This action plan applies to you if: 

• You got an unexpected medical bill
• You used health insurance 
• You went to an in-network facility

 

Not your situation?

Answer a few questions, and we’ll get you to the right place.

Get a different action plan for your bill

 

Action Plan

Check your explanation of benefits.

The explanation of benefits lists the different medical services you got. It also lets you know if a service was in or out-of-network.

Learn how to read your explanation of benefits

Check your health plan’s provider directory.

Go to your health insurance company's website. Look for their list of providers, called a "provider directory."

Search for your provider in the directory. They're in-network if you see them on the list.

Call your health insurance company if you don’t see your provider listed.

Provider directories aren’t always accurate.

Call your health insurance company if you don’t see your provider in the directory. Ask if your provider was in-network when you got care.

Take action.

Now you know if your provider was in your health plan’s network or not.

Follow the appropriate link for your next steps:

My provider was in-network

My provider wasn't in-network