Marketing Models, Standard Documents, and Educational Material
This section includes standardized outreach and educational material for Medicare Advantage Plans, Medicare Advantage Prescription Drug Plans, Prescription Drug Plans, and 1876 Cost Plans.
Agent/Broker Training & Testing Guidelines
View the Agent/Broker Training & Testing Guidelines in the Downloads section below. Agent/Broker Training & Testing Guidelines are posted for Plans/Part D sponsors to use at a minimum, and is a high-level breakdown of the criteria for development of individual training and testing for agents/brokers.
CMS Model Materials
View the model materials in the Downloads section below. Model materials include: the standardized Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) templates and instructions, ANOC/EOC Errata, and Provider Directory.
NOTE: As of September 2026, documents for coverage years 2022 and older have been archived. For access to these documents, please reach out to Marketing @cms.hhs.gov.
Part C Explanation of Benefits (EOB) Materials
View the Part C EOB materials in the Downloads section below. These materials include the HPMS memorandum titled, “Updates Regarding Final Part C EOB Model Templates and Implementation of the Part C EOB,” the final templates and instructions, and Frequently Asked Questions regarding the Part C EOB requirements for Medicare Advantage Organizations, effective April 1, 2014.
Downloads
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CY 2027 Model Materials - updated (ZIP) -
CY2027_Agent_Broker_Training_Testing_Guidelines.pdf (PDF) -
CY 2026 Translated Model Materials (ZIP) -
CY 2026 Model Materials - updated (ZIP) -
CY2026_Agent_Broker_Training_Testing_Guidelines.pdf (PDF) -
CY2025 Model Materials_Reposting (ZIP) -
CY 2025 Part C Model Materials (ZIP) -
CY 2025 Translated Model Materials (ZIP) -
CY 2025 Translated Enrollment Request Forms (ZIP) -
CY2025 Agent Broker Training Testing Guidelines (Revised) (PDF) -
CY 2024 Model Materials Corrected Versions 01-24_Reposting (ZIP) -
CY 2024 Translated Part C Model Materials (ZIP) -
CY 2024 Translated Enrollment Forms (ZIP) -
MA Provider Termination Notice model document - DRAFT (PDF) -
CY2024 Agent Broker Training Testing Guidelines (PDF) -
Agent/Broker Dos & Don'ts - Translated (ZIP) -
Agent/Broker Dos and Don'ts - Translated (CY 2023) (ZIP) -
CY2023 Model Materials - Reissued 12-15-2022 (ZIP) -
CY 2023 Enrollment Forms (ZIP) -
CY2023_Part C_Translated_DSNP_Model_Materials_-_Chinese_and_Spanish (ZIP) -
Agent/Broker Dos and Don'ts - 9-2022 (PDF) -
CY_2023_Part C_Translated Model_Materials_Chinese (ZIP) -
CY_2023_Part C_Translated_Model_Materials_Spanish (ZIP) -
CY2023 Agent Broker Training Testing Guidelines - Updated 08-03-2022 (DOCX)